Our claim process is simple, easy & hassle free. You can file for a claim via mobile, email or phone. We keep you updated right from the time of filing for a claim until the equipment is repaired.
Simply login to your account. Select the membership you would like to file a claim for. Choose the “File a Claim” link from the Quick Links menu. Alternatively, you may call Customer Service at [our number] and we will assist you further.
Once a claim is raised, your claim request is reviewed by a specialist to ensure that all information and documentation are accurate. Eligibility of coverage under the terms and conditions of your specific plan is verified and service instructions are then sent to you via email.
Carefully follow the service instructions sent to you via email. Make sure to package your unit securely so that it arrives at the service facility safely. Your unit arriving safely to us is a top priority and we stress the importance of taking extra precaution to make sure everything is packaged securely.
Once received by the authorized servicing facility, the package contents are inspected and recorded. Your unit is routed to a qualified service technician for examination and problem duplication.
The product then goes through a comprehensive repair and testing process. After successfully finalizing in-depth quality control testing, we return your unit to you fully repaired!
Simply login to your account. Select the membership you would like to file a claim for. Choose the “File a Claim” link from the Quick Links menu. Alternatively, you may call Customer Service at [our number] and we will assist you further.
Once a claim is raised, your claim request is reviewed by a specialist to ensure that all information and documentation are accurate. Eligibility of coverage under the terms and conditions of your specific plan is verified and service instructions are then sent to you via email.
A local authorized service center will contact you to setup a convenient on-site service appointment. Upon arrival, the service technician will inspect your unit and perform any necessary repairs and bring it back to its original manufacturer default settings.
After a complete diagnosis of your unit is performed, the authorized technician will present our claims department with a written estimate repair for your covered product. The estimate is reviewed and approvals are granted within the guidelines of your plan.
The authorized technician completes repairs and brings your covered product back to original factory specifications. Quality control tests assure that your unit is fully functional.
Have a Peace of Mind with Our Extended Warranty
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The service I received was excellent and I am very happy with the technician, he was extremely courteous and professional. He also was very patient with me. I give him more than the 5 stars.
-Millicent Hare
Excellent service and very attentive to quickly solving the problem. Amelia is OUTSTANDING!
-Deb Rolfe
Amelia is terrific and did a great job of solving my issue. Thank you for excellence service.
-Brett Rushing
I am very happy with the help I received and want to thank you for your help.
-Deb Rolfe
Michael was extremely professional and fixed my problem quickly and efficiently. Great service!!
-Anthony Leone